Strategic Business
& Growth Advisory
Services

Our strategic research and consulting deliverable are designed to provide
comprehensive information and strategic insights to our clients enabling
them to achieve business transformation goals.

Consulting

Subscription
Services

Content Strategy
Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Blog & insights

Podcast

TechTalk Series

Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.

Blog

The major technology disruptions to look for in 2022 & beyond

Our strategic research and consulting deliverable are designed to provide comprehensive information and strategic insights to our clients enabling them to achieve business transformation goals.

Podcast

TechTalk Series

Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.

Competitive Intelligence

Competitive Intelligence

Amazon’s Bezos to Face Unprecedented Protests During India Trip

Promise scholarships cover up to full college tuition for students who’ve attended New Haven Public Schools during some or all of their K-12 years, and the organization also provides scholarship recipients with advice, mentorship, career skill workshops, and connections to paid summer internships in New Haven — many of which are based at Yale.
Strategic Performance Assessment & Ranking
Presenter: Apoorva Dawalbhakta
Webinar topic: The Attended Automation Impact—for Your Agent and Customer Experiences
Date and Duration: Thursday, June 16th, 2022, 1 hour

The Attended Automation Impact—for Your Agent and Customer Experiences

Business digitization is no longer a bonus feature, but a necessity. As a result, businesses now must personalize customer experiences to differentiate themselves from their competition, such as using curated AI software to customize specific use cases. One kind of AI software, attended automation, contains different automation technologies, including cognitive automation and robotic process automation, and together they form the core of digital transformation technologies for businesses looking for an edge.
To simplify workflows both in the front and back offices, NICE has developed its proprietary attended automation solution: NEVA (NICE Employee Virtual Attendant). The virtual attendant automates mundane tasks and employee guidance, transforming the end-to-end employee experience. NEVA is the employees’ personal assistant, enabling efficient customer service with a human touch.
Attendees will learn about:
• The dynamics of attended automation, its value, and use cases
• How attended automation is transforming the customer experience
• How attended automation is improving agent performance
• Quadrant’s recommendations on selecting and adopting attended automation
• Why NEVA stands out in the attended automation market
Presenting

Apoorva Dawalbhakta

Associate Director,
Quadrant Knowledge Solutions

Karen Inbar

Director of Marketing,
Advanced Process Automation, NICE

Participating/organizing companies: NICE | Quadrant Knowledge Solutions