Robotic process automation (RPA) is a technology that allows organizations to design, create, deploy, and maintain software robots that can learn, imitate, implement, and automate rules-based business processes. Organizations use RPA to reduce costs, streamline the process under consideration, and improve customer experience by replacing repetitive and easy manual operations with highly automated software bots. […]

Data governance is a collaborative practice that allows businesses to discover and manage their data, ensuring that it is secure, accurate, and usable. Data governance solutions increase corporate visibility by defining processes, roles, and policies that enable organizations to achieve their objectives. The solution typically performs functions such as master data management, data quality, data […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights to users about the understanding and impact of attended automation on agents and customer experiences. Attended automation holds together different automation technologies including cognitive automation and robotic process automation, and as such, the three together constitute the core of digital transformation technologies. Attended automation provides context-specific […]

Metadata management administrates and describes data assets and the context in an organization, as well as helps establish policies and processes on data governance and data searchability to maximize the utilization of data. Metadata unlocks the assets that are unutilized and unidentified by the organization. It is an approach that drives enterprises to organize their […]

Digital-first customer service solutions help organizations provide an enhanced customer experience through automated and agent-assisted interactions across digital channels such as chat, co-browsing, online voice, and one- and two-way video. Quadrant Knowledge Solutions’ Digital-First Customer Service Solutions market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology […]

Text analytics software identifies and extracts real-time information from data, such as patterns, keywords, and other attributes. Natural language processing (NLP), machine learning (ML), deep learning technologies, and statistical and linguistic techniques are often used by the platform, allowing data leaders to derive insights from unmodeled content that was previously reserved for data professionals. As […]

Data Science and Machine Learning (DSML) platform help users to gather data from various sources and create machine learning models and solutions through the insights generated from those data. It helps organizations in achieving digitalization and automation to gain real-time insights along with reducing complexities occurring due to big data. The platforms also include a […]

Privacy management software provides comprehensive solutions for users to manage their company’s privacy program, including storing sensitive data in compliance with privacy regulations, analyzing the data flow of personal information, assisting in the distribution of privacy policies, and utilizing confidential data ethically and effectively. Quadrant Knowledge Solutions’ privacy management software market research includes a detailed […]

The speech analytics platform allows contact center agents to identify, categorize, and analyze live and recorded customers’ voice calls by utilizing speech recognition and audio mining software to find relevant information and provide quality assurance. Further, the platform identifies audio patterns, words, and phonetics to detect significant emotions- happiness, stress, sadness, and anger in the […]

FaaS platforms allow developers to build cloud-native microservices by reducing the scaling and managing complexities of containers and virtual machines. It offers developers a programming environment that supports languages such as Java, C#, JavaScript, and Python. Further, it provides the advantage of automatically scaling of the microservices (up and down) as per the demand of […]