Digital Workplace Services (DWS) let businesses build a hyper-personalized, adaptable, and resilient workplace that provides the employees with a seamless experience at any time, on any device, and anywhere. In order to create a workplace that fosters positivity, engagement, and productivity, the digital workplace services, integrate technology, culture, and people. By providing employees with a […]

Workforce Engagement Management (WEM) is a suite of software tools that improves employee productivity, identifies & fills performance gaps, educates call center agents for better results, and efficiently forecasts workload and staffing requirements. Workforce Engagement Management (WEM) has an employee centric approach that extends the Workforce Optimization (WFO) suite by engaging the agents and making […]

Communications Platform as a Service (CPaaS) provides customized real-time communication functionalities like SMS, MMS, VoIP, voice, video, and rich communication features that can easily be integrated into a user’s existing business application. CPaaS enables organizations to improve on parameters such as customer engagement, cost efficiency and customer service. The solution can also enable businesses to […]

A conversational platform helps organizations bridge the gap between human and machine communication by enabling voice and text recognition with the help of artificial intelligence and natural language processing. Organizations use conversational platforms to build conversational user interfaces, chatbots, and virtual assistants that are further integrated with various communication and media channels, including social media, […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights to users about the understanding and impact of attended automation on agents and customer experiences. Attended automation holds together different automation technologies including cognitive automation and robotic process automation, and as such, the three together constitute the core of digital transformation technologies. Attended automation provides context-specific […]

The practice of gathering and evaluating information on consumers and their activities is known as consumer intelligence (CI). This helps businesses create deeper and more successful relationships with consumers as well as simplify decision-making by providing precise information about their consumer base. Quadrant Knowledge Solutions’ Consumer Intelligence Platforms market research includes a detailed analysis of […]