The process mining technology includes a dynamic set of tools to capture data across an organization’s enterprise IT systems and varied data sources, transform it into event logs, and provide dynamic visualization of the organization’s “as is” business processes. The software uses the event logs to automatically create a detailed process graph providing detailed, fact-based […]

Intelligent Business Process Management Suites (iBPMS) allow organizations to discover, design, implement and monitor complex business processes with real-time analytics, business rules, automation tools, event processing and multi-device mobility. The iBPMS helps organizations to visualize business processes, analyze raw organizational data and improve the existing workflows with BPMN, low-code/no-code tools, integration technology, open source solutions […]

A virtual customer assistant is a programming application that replicates human-like conversations to deliver information to customers, including text-based and speech-based engagements. The VCA adapts to the content and context of user inputs by combining natural-language processing and conversational artificial intelligence by updating its data repositories in real-time, providing sustained and strong customer value proposition, […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights to users about the understanding and impact of attended automation on agents and customer experiences. Attended automation holds together different automation technologies including cognitive automation and robotic process automation, and as such, the three together constitute the core of digital transformation technologies. Attended automation provides context-specific […]

Unified Endpoint Management (UEM) is playing an important role in the proper functioning of the organizations, including taking care of enterprise security during digital transformation initiatives like migration to the cloud, flexible work environments, and remote working. However, various factors like the ongoing COVID-19 pandemic and subsequent spurt in remote work and the consequent introduction of unsecured endpoints into organizational networks have led to a rise in organizations’ expectations from […]