Quadrant Knowledge Solutions Market Insights research provides detailed insights on the “The Way Forward in Returns Management- Part II.” With the increased focus of organizations on ensuring better customer experience during the returns process, they have also shifted their focus toward efficient management of returns on account of reducing the cost involved in handling returns […]

Quadrant Knowledge Solutions Market Insights research provides a detailed guide for enterprises to achieve a user centric approach by leveraging DAP and driving an autonomous employee and customer experience. Digital adoption platforms (DAPs) are rapidly gaining popularity across various industries and enterprise sizes, as organizations increasingly recognize the need to improve user experience and drive […]

Quadrant Knowledge Solutions’ Market Insights research on “How Speech Analytics-Enabled Workforce Engagement Management (WEM) Benefit the Contact Center Experience” provides detailed insights into the technology vendors and users about the significance of Speech Analytics and Workforce Engagement Management (WEM) integration for driving better contact center experience. Workforce Engagement Management (WEM) is a unique approach to […]

This Quadrant Knowledge Solutions‘ Market Insights provide detailed insights to users about the significance of leveraging AI/ML technologies in the VoC space for analyzing customer interactions to deliver personalized recommendations. Artificial Intelligence (AI) and Machine Learning (ML) are revolutionizing the Voice of Customer (VoC) landscape by providing unprecedented insights into customer behavior, preferences, and expectations. […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights on the impact of hyper-personalization-driven contextual banking on the digital banking experience. Banks have shifted their focus from having a physical presence to establishing a digital presence owing to the advent of technologies and digitalization. Adoption of innovative technologies for enhanced product and service offerings has […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights on the “The Way Forward in Returns Management- Part I.” Owing to several benefits, such as increased customer satisfaction, cost-effectiveness, sustainability, and better inventory management, returns management is becoming a critically important part of the retail and e-commerce industry. The returns management process entails communicating with […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights on the effective use of low code application development to develop virtual product modelling platforms to improve efficiency and pace of the development process. In today’s consumption driven economy, the virtual product modelling (VPM) market requires organizations to rapidly develop VPM platforms for various industry use […]

Quadrant Knowledge Solutions Market Insights research provides detailed guide for enterprises to implement DAP solutions and provide insights to users about the significance of DAP in maximizing ROI and productivity. The ongoing trend of remote work, preference for online self-service, and the desire for technology cost savings are driving many organizations to invest in digital […]

Quadrant Knowledge Solutions’ Market Insights research on “Industrial Internet of Things (IIoT): Edge Computing as a Competitive Differentiator” provides detailed insights to users about the use of edge computing and the advantages of integrating edge computing into their IIoT platforms that would act as a differentiating factor to support a wide variety of use cases. […]

Quadrant Knowledge Solutions’ Market Insights research on “Best Practices Towards Vulnerability Management in OT/ ICS Security” provides insights into the potential threats in the cybersecurity space for OT systems and the best practices that can be offered to end users to deploy ICS/OT security that governs all assets in industrial space. The need for OT […]