Omnichannel Order Management system (OMS) is ‘software that helps retailers efficiently manage and fulfill complex customers’ orders in an omnichannel environment to improve customer service experience.’ An omnichannel OMS provides unified visibility into enterprise inventory from warehouses, distribution centers, stores, and in-transit locations and performs complex order routing to enable efficient order fulfillment from the optimum location. An omnichannel Order Management System (OMS) includes a configurable workflow engine to orchestrate and optimize the complex order processing, management, and fulfillment processes to ensure efficient order fulfillment at minimum costs. The key functionalities of an Omnichannel OMS include enterprise-wide inventory visibility, unified real-time customer experience, dynamic store fulfillment, order orchestration & order routing, and analytics & reporting.
As part of the research “SPARK Matrix™: Omnichannel Order Management Systems (OMS) Platforms, 2022” Quadrant Knowledge Solutions conducted an in-depth analysis of major Omnichannel OMS platform vendors by evaluating their products, market presence, and customer value proposition. Based on the analysis, the study provides competition analysis and ranking of the leading vendors in the form of the SPARK Matrix. The evaluation is based on the primary research with expert interviews, analysis of use cases, and Quadrant’s internal analysis of the overall Omnichannel OMS platforms market. The SPARK Matrix evaluation examined Tecsys and twenty-four other vendors including Aptos, Arvato, Blue Yonder, Deck Commerce, Deposco, enVista, eStar, Fluent Commerce, IBM, Keros Digital, Kibo, Manhattan Associates, Mi9 Retail, MPO, OneStock, Orckestra (mdf commerce), proximis, Pulse Commerce, Radial, Salesforce, Softeon, Symphony RetailAI, Unicommerce, and Vinculum Group.
Quadrant Knowledge Solutions research analyzes market dynamics, growth opportunities, emerging technology trends, and the vendor ecosystem of the global market. This research provides strategic information for technology vendors to better understand the market supporting their growth strategies and for users to evaluate different vendor capabilities, competitive differentiation, and market position.
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