Strategic Business
& Growth Advisory
Services

Our strategic research and consulting deliverable are designed to provide
comprehensive information and strategic insights to our clients enabling
them to achieve business transformation goals.

Consulting

Subscription
Services

Content Strategy
Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Blog & insights

Podcast

TechTalk Series

Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.

Blog

The major technology disruptions to look for in 2022 & beyond

Our strategic research and consulting deliverable are designed to provide comprehensive information and strategic insights to our clients enabling them to achieve business transformation goals.

Podcast

TechTalk Series

Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.

Competitive Intelligence

Competitive Intelligence

Amazon’s Bezos to Face Unprecedented Protests During India Trip

Promise scholarships cover up to full college tuition for students who’ve attended New Haven Public Schools during some or all of their K-12 years, and the organization also provides scholarship recipients with advice, mentorship, career skill workshops, and connections to paid summer internships in New Haven — many of which are based at Yale.
Strategic Performance Assessment & Ranking

SPARK Matrix™: Virtual Customer Assistants (VCA), 2022

SHARE

Share on facebook
Share on twitter
Share on linkedin
Share on email

A virtual customer assistant is a programming application that replicates human-like conversations to deliver information to customers, including text-based and speech-based engagements. The VCA adapts to the content and context of user inputs by combining natural-language processing and conversational artificial intelligence by updating its data repositories in real-time, providing sustained and strong customer value proposition, and enabling organizations to have an open channel to serve and communicate with their customers.

Quadrant Knowledge Solutions’ VCA market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market and support their growth strategies, and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading VCA vendors with a global impact including – [24]7.ai, Aivo, Amelia, Artificial Solutions, Boost.ai, Creative Virtual, DigitalGenius, DRYiCE by HCL Technologies, EdgeVerve, eGain, Enterprisebot, IBM, Inbenta, Interactions, Kore.ai, LogMeIn, Microsoft, Nuance, Omilia, Uniphore, and Verint.

According to Kunal Pakhale, Analyst at Quadrant Knowledge Solutions, “The growing desire for automation in the service industry is boosting the usage of virtual customer assistants to provide an enhanced customer experience. To create a smooth customer experience, organizations are leveraging virtual customer assistants (VCA) that are capable of undertaking multiple customer service tasks, including navigating the website, delivering product information, helping customers pay bills, and routing customer service issue inquiries to human agents. These solutions are also increasingly being used for emerging use cases such as incorporating AI, ML, and workflow automation to enhance the productivity at contact centres since VCAs with AI/ML capabilities can deliver responses at a much faster rate. The inclusion of AI also enhances the implementation of security and compliance, better inter-departmental communication, and employee leave applications, examine reimbursement information, and keep a tab on working hours”.

2022 Virtual Customer Assistants SPARK Matrix
Source: Quadrant Knowledge Solutions

Table of Contents

Executive Overview

  • Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Competition Landscape and Analysis 

  • Competitive Overview and Analysis
  • Factors and Technology Differentiators

SPARK Matrix™: Virtual Customer Assistants (VCA)

Custom Research Service

Our custom research service is designed to meet the client’s specific requirements by providing a customized in-depth analysis of the technology market to meet your strategic needs. Further, our custom research and consulting services deliverable is uniquely effective, powerful, innovative, and realistic for helping companies successfully address business challenges. Our team of experienced consultants can help you in achieving short-term and long-term business goals in the following ways:

  • Detailed understanding of the industry structure, market participants, and value chain mapping
  • Business potential and opportunities of target markets, economies, and industries
  • Strategic planning and tactical opportunities
  • Go to market strategies
Quadrant Solutions

Quadrant Solutions

Quadrant Solutions

Quadrant Solutions

Research Page Enquiry