Most organizations are adopting UCaaS because of its cloud-based advantage over the on-premises-based unified communication (UC) solution. It also provides acquisition, operational, and transmission solutions that are not offered by unified communication (UC) providers. Several vendors are offering UCaaS solutions with functionalities to enhance the end-user experience, and integrate native mobile capability, performance dashboard, and management portal. UCaaS providers also offer self-developed (or developed by technology providers) and operated solutions that can provide capabilities like messaging, mobility, meeting, and monitoring to understand the quality of services offered to customers.
Quadrant Knowledge Solutions’ Unified Communications as a Service (UCaaS) market research includes a detailed global market analysis of major vendors. The research comprises vendors’ product features and functionalities, as well as competitive differentiating factors. The research provides competitive landscape and vendor analysis to enable technology vendors to enhance their understanding of the market and implement a growth-oriented technical roadmap.
This research study includes an analysis of various key vendors, including BT Global Services, 8×8, Cisco, Comcast, Dailpad, Google, GoTo, Intrado, Microsoft, Mitel, Orange Business Services, RingCentral, Sangoma, Spectrum Enterprises, Lumen Technologies, Tata Communications, Verizon, Vonage, Wildix, Windstream, Zoom.
According to Ganesh Reddy, Analyst at Quadrant Knowledge Solutions, “UCaaS vendors are already offering services for improved customer and administration portal, dashboard usage, and performance network service platform for easy deployment and management of a large number of users while mitigating connection and network access issues. The organizations have realized the importance of a communication & collaboration platform, especially in a hybrid-remote scenario. Vendors will be planning to incorporate AI/ML, AR, NLP, and IoT into their platforms for gaining the next best action recommendations, automating tedious tasks, and analytical insights, collecting & analyzing vast amounts of data, and understanding machine language for making better business decisions.”
Unified Communications as a Service (UCaaS), Q4 2022
Source: Quadrant Knowledge Solutions
Table of Contents
Market Definition and Overview
- Market Definition
- Market Overview
- Key Marketplace Development Platform capabilities
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Factors and Technology Differentiators
SPARK Matrix™: Unified Communications as a Service (UCaaS), Q4, 2022
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