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SPARK Matrix™: Intelligent Process Automation Solutions and Services (IPA), 2021

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Intelligent Process Automation Solutions and Services (IPA) as – “the technology a collection of various technologies that come into action to manage and automate, integrate digital processes. IPA uplifts operational efficiency, workforce performance, and result efficiency to customers. IPA is created to assist the workforce by doing manual, repetitive and routine tasks that are previously performed by humans. Robotic automation, artificial intelligence, machine learning, and digital process automation mixed process are involved in IPA. The IPA platform helps to learn how to adjust and improve the processing and create an intelligent process.” 

The market research offered by Quadrant Knowledge Solutions for Intelligent Process Automation Solutions and Services (IPA) solution includes a detailed analysis of the global market based on short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate. This research provides strategic information for technology vendors to understand the existing market extensively and support their growth strategies. It also helps users in evaluating different vendors’ capabilities, competitive differentiation, and market position. 

The proprietary SPARK MatrixTM analysis in this research provides a detailed competition analysis and vendor evaluation, including ranking and position of leading Intelligent Process Automation Solutions and Services vendors with a global impact. The following are the vendors incorporated in this study: IBM, TCS, Cognizant, Wipro, Infosys, PwC, HCL Technologies, Tech Mahindra, Datamatics, UST, Accelirate, RPATech, Digiblu, Persistent systems, EXL, Sopra Steria, Genpact, Atos, NTT DATA, Hexaware Technologies, Mphasis, Sykes Digital, Softtek, Digital workplace, Exela Technologies, Robiquity.  

According to Shrikant Mahadik, Senior Analyst at Quadrant Knowledge Solutions, “The Intelligent Process Automation Solutions and Services (IPA) vendors continue to strengthen their capabilities with features and functionality like robotic process automation, artificial intelligence, machine learning, natural processing language, computer vision. Additionally, Intelligent Process Automation Solutions and Services vendors are working on technology advancements to improve the customer experience of the intelligent automation suite of products, which includes robotic process automation, intelligent data capture, business intelligence & advanced analytics, and artificial intelligence. These technologies help to improve process efficiency, reduce the turnaround time, and deliver better ROI for customers.”

2021 Intelligent Process Automation Solutions and Services (IPA) SPARK Matrix
Source: Quadrant Knowledge Solutions


Table of Contents

Executive Overview

  • Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Competition Landscape and Analysis 

  • Competitive Overview and Analysis
  • Key Competitive Factors and Technology Differentiators

SPARK Matrix™: Intelligent Process Automation Solutions and Services (IPA) Market

Vendor Profiles

Research Methodologies


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