Quadrant Knowledge Solutions’ Intelligent Process Automation (IPA) Solutions and Services market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. This research provides the strategic information for service vendors to better understand the existing market and supporting their growth strategies, and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading Intelligent Process Automation (IPA) Solutions and Services vendors with a global impact including – Accelirate, Accenture, Atos, Capgemini, Cognizant, Datamatics, Digital Workplace, Exela Technologies, EXL, Firstsource, Genpact, HCL Technologies, IBM, Infosys, iOPEX, Mphasis, NTT DATA, Persistent Systems, PwC, Roboyo, RPA Tech, Sitel Group, Softtek, Sopra Steria, SS&C Technologies, TCS, Tech Mahindra, UST, Visionet, Wipro.
According to Pranjal Singh, Analyst at Quadrant Knowledge Solutions, “IPA solutions and services are referred to as hyperautomation, intelligent automation, and digital process automation (DPA) that leverages RPA, AI, OCR, ICR, and process mining to enhance business operation with automated end-to-end business processes that allows the organizations to increase speed, productivity, and innovation to drive cognitive transformation in business process and decision-making initiatives. IPA vendors are focusing on technology advancements to improve customer experience with the intelligent automation suite of products that includes RPA, intelligent data capture, business intelligence, advanced analytics, and artificial intelligence. Moreover, the vendors would be expanding RPA’s reach and value by incorporating intelligent process automation, enhancing operational capabilities, and creating a market-leading front office capability model that includes cognitive services and digital advisors.”
2022 Intelligent Process Automation (IPA) Solutions and Services SPARK Matrix
Source: Quadrant Knowledge Solutions

Table of Contents
Executive Overview
- Key Research Findings
Market Overview and Technology Trends
Factors Influencing Technology Development and Market Growth
Market Adoption Trends
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Factors and Technology Differentiators
SPARK Matrix™: Intelligent Process Automation (IPA) Solutions and Services
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