Intelligent Application and Service Monitoring (IASM) provides a single unified view of the service components by enabling end-to-end real-time user monitoring capabilities, promoting intelligent root cause analysis (RCA) along with predictive guidance and prescriptive remediation. IASM enables organizations to derive insights from metrics, events, transactions, and logs (METL), generated via monitoring software that ingests and analyses application behavior, underlying infrastructure dependencies, end-user experience, and critical application components impacting business continuity. It promotes a detailed understanding of user interactions aiding improved user experiences, by enabling rectification of performance issues, assuring system availability, optimizing service performance and response times, and assisting with ease of deployment through flexible monitoring architectures.
Quadrant Knowledge Solutions’ IASM market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market and support their growth strategies, and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading IASM vendors with a global impact including – Alibaba Cloud, BMC Software, Broadcom, Cisco (AppDynamics), Datadog, Devo, Dynatrace, Elastic, IBM, ManageEngine, Micro Focus, Microsoft, New Relic, Oracle, Riverbed Technology, ScienceLogic, SolarWinds, Splunk, and Zenoss.
According to Kunal Pakhale, Analyst at Quadrant Knowledge Solutions, “In this era of digital transformation, end users are increasingly opting for applications with a quicker response time. IASM monitors the transactional speed and different services executed by applications. This enables organizations to collect all the components of every transaction generated by an application and its users, providing organizations with actionable insights whether the application is mobile app-to-user, IoT device-to-customers, or a web application. Data can be collected by utilizing an intelligent application and service monitor which is integrated into internal and customer-facing applications. IASM identifies the network and server response time to solve performance issues and increase efficiency. It can also detect anomalies that the application generates and offer a single source of reliable information for organizations to identify the root cause of performance issues and connect application performance to business outcomes and end-user experiences.”
2022 Intelligent Application and Service Monitoring SPARK Matrix
Source: Quadrant Knowledge Solutions

Table of Contents
Executive Overview
- Key Research Findings
Market Overview and Technology Trends
Factors Influencing Technology Development and Market Growth
Market Adoption Trends
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Key Competitive Factors and Technology Differentiators
SPARK Matrix™: Intelligent Application and Service Monitoring
Vendor Profiles
Research Methodologies
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