Quadrant Knowledge Solutions defines End-user Experience Management (EUEM) as a platform that offers solutions/tools to monitor and manage the organization’s endpoint devices and applications for endpoint telemetry and analysis. The insights provided by a EUEM platform help organizations develop strategies to provide improved technology experiences to employees. The platform supports monitoring of device health and performance to help IT teams gain complete visibility, troubleshoot & remediate issues. The platform also offers specific functionalities to capture, measure, and analyze digital employee experience that includes employee sentiment gathering, micro-surveys, employee experience score, employee experience analysis, self-service portals, and others enabling organizations to optimize and manage employee experiences. The platform is embedded with technologies such as self-healing bots (automation bots), AI, and ML to help in anomaly detection, real-time alerting, predictive analysis, and advanced automation & remediation. The platform supports integration with ITSM, UEM, APM systems, and other third-party systems.
Quadrant Knowledge Solutions’ End-user Experience Management market research includes a detailed global market analysis of major vendors. The research comprises vendors’ product features and functionalities and competitive differentiating factors. The research provides competitive landscape and vendor analysis to enable technology vendors to enhance their understanding of the market and implement a growth-oriented technical roadmap.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading End-user Experience Management vendors with a global impact, including – 1E, Absolute Software, Catchpoint, Citrix, ControlUp, HCLTech, Ivanti, Lakeside Software, ManageEngine, Microsoft, Nexthink, Raygun, Riverbed Aternity, Sematext, Tanium, ThousandEyes, vast limits, and VMware.
According to Pruthvi Raj V, Analyst at Quadrant Knowledge Solutions, “An End-user Experience Management (EUEM) platform is a set of software that helps organizations capture, measure, monitor, and manage the performance of applications, devices, networks, and other enterprise resources from an end-user perspective. The platform helps organizations provide comprehensive visibility and insights into employees’ interactions with the resources and their technology experiences. In addition, the software provides remediation functions to automatically resolve issues to further enhance digital experiences. The EUEM platform supports real-time analytics, performance scoring, sentiment gathering, and other features to help organizational IT teams measure and manage experiences.”
2022 End-user Experience Management SPARK Matrix
Source: Quadrant Knowledge Solutions
Table of Contents
Executive Overview
Market Dynamics and Overview
- Market Definition
- Market Overview
- Key EUEM capabilities
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Factors and Technology Differentiators
SPARK Matrix™: End-user Experience Management, Q4, 2022
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