Digital-first customer service solutions help organizations provide an enhanced customer experience through automated and agent-assisted interactions across digital channels such as chat, co-browsing, online voice, and one- and two-way video.
Quadrant Knowledge Solutions’ Digital-First Customer Service Solutions market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market, support their growth strategies; and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes ranking and positioning of leading Digital-First Customer Service Solutions solution vendors, with a global impact. The SPARK Matrix includes an analysis of vendors, including [24]7.ai, Amelia, Astute, Comm100, Convergence, Conversocial, eGain, Glia, Helpshift, Khoros, Kustomer, LiveChat, LivePerson, LogMeIn, Nuance Communications, Quiq, Sitel Group, and TaskUs.
According to Pranjal Singh, an Analyst at Quadrant Knowledge Solutions, “Organizations are using digital-first customer service solutions to virtually address all client queries and inquiries with the same levels of accuracy and personalization that human agents would deliver. These solutions utilize technologies such as artificial intelligence (AI), deep learning, and natural language processing (NLP) for understanding customer behavior and delivering a highly contextual experience.”
2022 Digital-First Customer Service Solutions
Soruce : Quadrant Knowledge Solutions
Table of Contents
Executive Overview
- Key Research Findings
Market Overview and Technology Trends
Factors Influencing Technology Development and Market Growth
Market Adoption Trends
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Key Competitive Factors and Technology Differentiators
SPARK Matrix™: Digital-First Customer Service Solutions
Vendor Profiles
Research Methodologies
Custom Research Service
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- Detailed understanding of the industry structure, market participants, and value chain mapping
- Business potential and opportunities of target markets, economies, and industries
- Strategic planning and tactical opportunities
- Go to market strategies
