Quadrant Knowledge Solutions Customer Success Management Platform Market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market, support their growth strategies, and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK MatrixTM analysis. The SPARK MatrixTM includes the ranking and positioning of leading Customer Success Management Platform Vendors with a global impact. The SPARK MatrixTM includes an analysis of vendors, including Freshworks, Gainsight, ChurnZero, ClientSuccess, Planhat, Catalyst, and Totango.
According to Preshit Parab, Analyst at Quadrant Knowledge Solutions, “Customer success management is a platform that directs a team within an organization to obtain a thorough understanding of customers and delivers actionable insights. It employs a data-driven methodology to track customer behavior and drive insights to motivate proactive and prescriptive action in support of organizations’ business objectives. The platform also enables users to concentrate on long-term customer relationships and proactively find solutions to potential problems to decrease churn and increase upsell opportunities. Customer Success Managers develop key performance indicators and other metrics that enable organizations in measuring their users’ performance against them. This aids in determining the success of the CSM strategy and identifies customers that may be heading in the wrong direction. Furthermore, Customer Success Managers are trained to assist customers in meeting jointly agreed project milestones through structured and efficient collaboration.”
2022 Customer Success Management Platform SPARK Matrix
Source: Quadrant Knowledge Solutions
Table of Contents
Executive Overview
- Key Research Findings
Market Overview and Technology Trends
Factors Influencing Technology Development and Market Growth
Market Adoption Trends
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Key Competitive Factors and Technology Differentiators
SPARK Matrix™: Customer Success Management Platform Market
Vendor Profiles
Research Methodologies
Custom Research Service
Our custom research service is designed to meet the client’s specific requirements by providing a customized, in-depth analysis of the technology market to meet your strategic needs. Further, our custom research and consulting services deliverable is uniquely effective, powerful, innovative, and realistic to help companies successfully address business challenges. Our team of experienced consultants can help you achieve short-term and long-term business goals in the following ways:
- Detailed understanding of the industry structure, market participants, and value chain mapping
- Business potential and opportunities of target markets, economies, and industries
- Strategic planning and tactical opportunities
- Go-to-market strategies
