Quadrant Knowledge Solutions’ Customer Identity and Access Management (CIAM) market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market, supporting their growth strategies; and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of leading CIAM vendors with a global impact. The SPARK Matrix includes analysis of vendors including Akamai Technologies, CyberArk, ForgeRock, IBM, LoginRadius, Microsoft, Okta, OneIdentity, OpenText, Optimal IdM, Ping Identity, SAP, Thales, and Ubisecure.
According to Rohan Paul, Analyst at Quadrant Knowledge Solutions, “A CIAM solution is a subset of Identity and Access Management (IAM) solutions and provides authentication and authorization facilities to allow organizations securely manage customer journeys through their applications, websites, and portals.”
Q1 2023 Customer Identity and Access Management (CIAM) SPARK Matrix
Source: Quadrant Knowledge Solutions

Table of Contents
Executive Overview
Competition Landscape and Analysis
- Competitive Overview and Analysis
- Factors and Technology Differentiators
SPARK Matrix™: Customer Identity and Access Management (CIAM), Q1 2023
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