Quadrant Knowledge Solutions’ B2B Customer Community Platform market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market, supporting their growth strategies; and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.
The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes ranking and positioning of leading B2B Customer Community Platform vendors, with a global impact. The SPARK Matrix includes an analysis of vendors, including Discourse, Gainsight, Higher Logic, Influitive, Khoros, Salesforce, Tribe, Verint, Wix, and Zendesk.
According to Prakhar Bansal, Analyst at Quadrant Knowledge Solutions “B2B Customer Community platform enables B2B enterprises to provide customer assistance, onboarding, and training to their customers. The platform provides essential features including self-service portals, peer networking, community assistance, and product education, assisting organizations to enhance client interaction by promoting digital engagements with customer journey lifecycle. The platform also assists businesses in strengthening customer connections, boosting brand loyalty, driving customer retention, product uptake, and advocacy.”
2022 B2B Customer Community Platform SPARK Matrix
Source: Quadrant Knowledge Solutions
Table of Contents
- Key Research Findings
Competitive Landscape and Analysis
- Key Competitive Factors and Technology Differentiators
SPARK Matrix™: B2B Customer Community Platform, 2022
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