Quadrant Knowledge Solutions Market Insights research provides detailed guide for enterprises to implement DAP solutions and provide insights to users about the significance of DAP in maximizing ROI and productivity.
The ongoing trend of remote work, preference for online self-service, and the desire for technology cost savings are driving many organizations to invest in digital transformation. According to Quadrant Knowledge Solutions, 70% of organizations have digital innovation initiatives in progress. However, investments in enterprise applications should be made with the expectation that users, whether internal or external, will find value in using the solutions being implemented, to avoid the risk of technology investments results in a negative experience for employees or customers. To mitigate these risks, digital adoption platforms (DAPs) can be deployed to encourage better utilization of the application and provide insights into the most frequently used applications by employees and customers.
According to Manish Chand Thakur, Senior Analyst at Quadrant Knowledge Solutions “DAPs are essential for organizations investing in digital transformation initiatives as they provide insights into the most frequently used applications by employees and customers, reduce the burden on IT teams, and offer personalized, interactive training modules that guide new employees through the use of various applications. However, integrating DAPs with existing enterprise systems and workflows, user adoption, data privacy and security, and cost are significant challenges that enterprises need to consider. To ensure successful adoption and maximize the benefits of DAPs, enterprises should follow best practices, such as defining clear goals and objectives, involving stakeholders, providing comprehensive training and support, regularly monitoring, and analyzing user behavior and usage data, and continually communicating the benefits of the DAP to end-users and stakeholders.”
Table of Contents
- Importance of DAP solutions for enterprises
- Key use cases of DAP
- Enterprise case study on the benefits of DAP
- Challenges enterprise face while adopting DAP
- Best practices for enterprise to implement DAP
- Conclusion and Recommendations
Author: Manish Chand Thakur (Senior Analyst) at Quadrant Knowledge Solutions, Anant Saxena (Associate Director) at Quadrant Knowledge Solutions.