Market Outlook: Customer Identity and Access Management (CIAM), 2018-2023, Worldwide

Published: 15 January, 2018

Traditional identity and access management (IAM) were designed for managing identities of internal employees’ and business partners. This worked well as a secure platform for managing thousands of identities and its access governance. It was designed mainly for security and not for scalability. However when it comes to customer identities in today’s digital world, it requires scalability in millions and billions of identities. Hence traditional IAM is not appropriate for managing customer’s identity and access management. Hence today’s IT professionals are increasingly turning into Customer Identity and Access Management (CIAM) solutions.

Customer identity and Access Management (CIAM) is a highly scalable and secure platform for managing digital customer identities from digital registration to customer profile management, providing authentication and access management. CIAM offers advanced customer insights and intelligence enabling marketers to implement effective marketing and promotion campaigns.

A typical CIAM platform offers following applications:

• Customer Login and Registration
• Customer Profile Management
• Authentication
• Single Sign-on
• Access Management
• Customer Insights and intelligence

Quadrant Knowledge Solutions Customer IAM Market Outlook Research provides detailed analysis of the global CIAM market in terms of short-term and long-term growth opportunities, emerging technology trends, market trends, and future technology outlook. The study also provides a detailed market forecast analysis of the global CIAM market and its segments including revenue type, geographical regions, customer type, and industry verticals. In Quadrant’s evaluation of global customer IAM market, we have analysed the offerings of leading CIAM vendors, including Auth0, ForgeRock, Gigya, IBM, iWelcome, Janrain, LoginRadius, Microsoft, Okta, Ping Identity, Salesforce, and SecureAuth Corporation.

Quadrant Knowledge Solutions Customer IAM Market Outlook research provides strategic information to the market participants and users which are responsible for strategic planning, marketing, sales, and purchasing CIAM solutions. This research provides strategic information for technology vendors to better understand the market supporting their growth strategies and for users to evaluate different vendor capability, competitive differentiation, and its market position.

Table of Contents – Customer IAM Market Outlook

Executive Overview

• Customer IAM Market Overview
• Key Research Findings

Scope

Market Background, Key Market Trends, and Market Drivers

Market Forecast Analysis by Total Market

Market Forecast Analysis by Geographical Regions

• The Americas
• Europe, Middle East, and Africa
• Asia Pacific

Market Forecast Analysis by Industry Verticals

• Retail & eCommerce
• Media & Entertainment
• Publishing
• Banking and Financial Services
• Hi-Tech
• Travel
• Others

Competition Landscape & Analysis

• Competition Analysis
• Competition Landscape Quadrant
• Leading Supplier Analysis

Research Methodologies