Quadrant Knowledge Solutions Market Insights research provides detailed information about how retailers are continuously redefining their customer experiences and building multiple partnerships to satisfy a range of customer demands.
Over the years, the retail sector is witnessing dynamically changing customer buying behaviors and the transformation it has brought into the traditional retailing operational process. Legacy software systems, an unskilled workforce, and incompetent market analytics tools have become significant barriers to the modern retail industry transformation.
Also, Covid-19 has led to a surge in eCommerce activities, giving rise to the popularity of new digital channels. Retailers are becoming more agile, as they focus more on designing and deploying innovations to customers and employees. However, to serve and satisfy the dynamic customer needs and demands, the retail industry is focusing on achieving agile transformation through the Omnichannel order management system (OMS).
Retailers are building platforms that are efficient in providing accurate inventory data to offer available to promise and available to ship orders across sales channels with specific delivery dates. In order to prevent out-of-stock situations and overcommitments, retailers can use this real-time data to manage inventory by product or location and maintain inventory turns. so that retailers can quickly launch omnichannel digital experiences and obtain enterprise-wide, real-time unified visibility into the stock levels across different fulfillment channels, such as DC, in-store, in-transit, and manufacturing facilities
According to Akshaysingh Chandel, Analyst at Quadrant Knowledge Solutions, “Omnichannel OMS is increasingly becoming an integral part of omnichannel retailing and is integrated with digital commerce, POS, supply chain planning, and execution systems. In addition, a truly fulfill anywhere scenario enables retailers to explore new markets while maintaining optimal fulfillment processes. Retailers are continuously striving to enhance the user experience by providing a seamless experience across brick-and-mortar and physical stores by offering services such as BOPIC, BORIS, BOPAC, curb-side pick-up, and more.” Akshay further advises, “An agile omnichannel strategy powered by AI will make it possible to automate basic tasks while prioritizing more complex ones. Furthermore, strong analytics support will enable agile retailers to simplify employee work and maximize productivity, resulting in better customer experiences through visibility of changing trends and customer behaviors. “
Table of Contents
Overview of the Retail Industry
How Omnichannel OMS Helping Retailers to Achieve Agile Philosophy?
OMS Vendors Innovating to Help Retailers Embrace Agile Retail
This Market Insight is a part of Quadrant’s Omnichannel Order Management Systems practice.
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