Quadrant Knowledge Solutions Market Insight Research offers awareness about the emerging advancement of Digital twin of customer and how it will improve customer experiences.
As organizations are moving to expand their businesses on digital platforms to attract more and more customers, it has become easy for customers to get connected with brands through various online channels such as websites, social media, and applications from any handheld device and location. This enables organizations to collect customers data from every digital entry point and from customer’s physical interaction as well. By collecting these data points, the organization can take critical strategic decisions about its relevant products and services to meet the customer needs.
Explore this market insight to gain understanding about:
- Needs and introduction of Digital twin of Customer (DToC)
- Difference between digital twin of product, process and customers
- How to create a digital twin of customer and its key aspects
- Quadrant’s recommendations to utilize digital twin of customers or enhancing conversational experiences
According to Sofia Ali, Senior Analyst at Quadrant Knowledge Solutions “The Digital Twin of Customer (DToC) helps organizations to transform digitally with its ability to analyze and utilize personalized customer data at scale. It further utilizes AI engines to mimic, predict, customize, and optimize end-to-end customer journey for enhancing customer and employee experience.”
This Market Insight is a part of Quadrant’s Business Process Automation practice.
Author: Sofia Ali (Senior Analyst), Apoorva Dawalbhakta (Associate Director) at Quadrant Knowledge Solutions.
