Quadrant Knowledge Solutions Market Insights research provides a detailed guide for enterprises to achieve a user centric approach by leveraging DAP and driving an autonomous employee and customer experience.
Digital adoption platforms (DAPs) are rapidly gaining popularity across various industries and enterprise sizes, as organizations increasingly recognize the need to improve user experience and drive digital transformation. One key benefit of DAPs is their ability to expand the solution from employees to customers or vice versa, creating a more holistic and integrated approach to digital adoption. This enables organizations to improve digital workplaces for both, customers, and employees, by integrating technology users and an enterprise IT environment, assisting them in fully utilizing the concerned software programs and applications.
According to Manish Chand Thakur, Senior Analyst at Quadrant Knowledge Solutions “DAPs are becoming increasingly essential for organizations seeking to achieve a user-centric approach and drive digital transformation. By integrating DAPs, enterprises can enhance both employee and customer experiences, enabling self-service capabilities, streamlining onboarding processes, improving productivity, and delivering personalized support. The strategic selection of a DAP vendor, aligned with long-term goals and with a proven track record, is crucial for organizations to successfully navigate the dynamic market landscape and deliver exceptional digital experiences.”
Table of Contents
- How DAPs are enabling a user-centric approach
- Key steps in achieving a successful digital adoption
This Market Insight is a part of Quadrant’s Digital Adoption Platform Report 2022.
Author: Manish Chand Thakur (Senior Analyst) at Quadrant Knowledge Solutions, Anant Saxena (Associate Director) at Quadrant Knowledge Solutions.