End-User Experience Management (EUEM) as – “the technology that helps organizations capture, measure, monitor, and manages the performance of applications, devices, networks, and other enterprise resources from an end-user perspective. The technology helps organizations provide comprehensive visibility and insights into their end users’ interactions with the resources and their experiences. In addition, the technology provides automated remediation functions to further enhance user experiences. EUEM tools typically leverage real-time analytics, performance scoring, sentiment gathering, and analysis features to help IT teams manage user experiences.”

The market research offered by Quadrant Knowledge Solutions for End-User Experience Management (EUEM) solution includes a detailed analysis of the global market based on short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate. This research provides strategic information for technology vendors to understand the existing market extensively and support their growth strategies. It also helps users in evaluating different vendors’ capabilities, competitive differentiation, and market position.

The proprietary SPARK MatrixTM analysis in this research provides a detailed competition analysis and vendor evaluation, including ranking and position of leading end-user experience management vendors with a global impact. The following are the vendors incorporated in this study: Nexthink, Aternity, Absolute Software, Catchpoint, Dynatrace, eG Innovations, ManageEngine, Lakeside Software, Liquidware, Tanium, Thousand Eyes, Vast Limits, VMware, 1E.

According to Shrikant Mahadik, Senior Analyst at Quadrant Knowledge Solutions, “The End-User Experience Management (EUEM) vendors continue to strengthen their capabilities with features and functionality like data collection, analytics, scoring and feedback, dashboarding and visualization, and automated remediation. Additionally, end-user experience management vendors are making significant investments in numerous technological advancements for additional automation, remediation, and mobile real-user monitoring with multiple languages support and improved cloud-native support for the enhancement of the end-user experience. Lastly, features like collaboration platform integration for better incident management, application-level security monitoring, and noise reduction with predictive analysis using AIOps would improve the overall end-user experience for the organizations.”

2021 End-User Experience Management (EUEM) SPARK Matrix
Source: Quadrant Knowledge Solutions


Table of Contents

Executive Overview

  • Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Competition Landscape and Analysis 

  • Competitive Overview and Analysis
  • Key Competitive Factors and Technology Differentiators

SPARK Matrix™: End-User Experience Management (EUEM) Market

Vendor Profiles

Research Methodologies


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