Customer Communication Management (CCM) is a tool that enables an organization to enhance its customer experience by automating the communication workflow and personalize external communication across various mediums like e-mail, SMS, web pages, interactive documents, and such others. It centralizes the process and offers on-demand, batch, and interactive communication which ensures better delivery to customers, partners, distributors, regulatory bodies, and such others. The customer communication management platform unifies the data from diverse sources into one single format, providing ease of analyzing the data patterns, and build future predictions on the same.

Quadrant Knowledge Solutions’ Customer Communication Management market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market in various geographical regions and the overall market adoption rate as well. This research provides strategic information – for technology vendors to better understand the existing market, supporting their growth strategies; and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.

The research includes a detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes ranking and positioning of leading customer communication management vendors, with a global impact. The SPARK Matrix includes analysis of vendors, including Adobe, Assentis, Conga, Crawford Technologies, Doxee, Hyland, iberDok, Intense, ISIS Papyrus, Messagepoint, Nintex, OpenText, Precisely, Quadient, Smart Communication, Striata, Topdown, Transformations, Unifiedpost and XMPie.

2020 Customer Communication Management (CCM) SPARK Matrix
Source: Quadrant Knowledge Solutions


2020 SPARK Matrix Customer Communication Management Quadrant Knowledge Solutions


Table of Contents

Executive Overview

  • Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Regional Trends and Forecasts

Competition Landscape and Analysis 

  • Competitive Overview and Analysis
  • Key Competitive Factors and Technology Differentiators

SPARK Matrix™: Customer Communication Management (CCM) Market

Vendor Profiles

Research Methodologies

Custom Research Service

Our custom research service is designed to meet the client’s specific requirements by providing customized in-depth analysis of the technology market to meet your strategic needs. Further, our custom research and consulting services deliverable is uniquely effective, powerful, innovative, and realistic for helping companies successfully address business challenges. Our team of experienced consultants can help you in achieving short-term and long-term business goals in the following ways:

  • Detailed understanding of the industry structure, market participants, and value chain mapping
  • Business potential and opportunities of target markets, economies, and industries
  • Strategic planning and tactical opportunities
  • Go to market strategies