CPaaS flexible framework enables developers to integrate communication capabilities with web and mobile applications used by enterprises, resulting in more effective communication and a better customer experience. It enables organizations to communicate over the cloud by offering software development kits (SDKs), customer support, industry-specific use cases, and low code/no-code choices.

Quadrant Knowledge Solutions’ Communications Platform as a Service market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides the strategic information for technology vendors to better understand the existing market and supporting their growth strategies, and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. The SPARK Matrix includes ranking and positioning of the leading Communications Platform as a Service vendors with a global impact including – 8×8, Alcatel-Lucent Enterprise, AT&T, Avaya, Bandwidth, CM.com, imimobile, Infobip, IntelePeer, Kaleyra, LINK Mobility, MessageBird, Mitto, Plivo, Route Mobile, Sinch, Soprano Design, Syniverse, TeleSign, Twilio, Vonage, and Voximplant.

According to Manish Chand Thakur, Analyst at Quadrant Knowledge Solutions, “Leading vendors provide features to support continuous digital collaboration that help organizations with their communication APIs. These may include investing in advanced capabilities such as omnichannel, advanced messaging, conversational API, security, payments, and contact centers. Driven by the maturity of artificial intelligence and IoT, CPaaS vendors are increasingly augmenting these capabilities to support advanced functionalities and improve end-user experience. CPaaS providers are also rapidly incorporating capabilities such as messaging, application-to-person (A2P), security, two-factor authentication (2FA), and AI-centric APIs.”

2021 Communications Platform as a Service (CPaaS) SPARK Matrix
Source: Quadrant Knowledge Solutions


Table of Contents

Executive Overview

  • Key Research Findings

Market Overview and Technology Trends

Factors Influencing Technology Development and Market Growth

Market Adoption Trends

Competition Landscape and Analysis 

  • Competitive Overview and Analysis
  • Key Competitive Factors and Technology Differentiators

SPARK Matrix™: Communications Platform as a Service (CPaaS) Market

Vendor Profiles

Research Methodologies


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