Communication and collaboration services are an absolute necessity for businesses, especially post-covid. The hybrid work model makes it essential for companies to realize how transformative these solutions are for better communication, engagement, flexibility, and reduced costs along with more powerful collaboration among the employees.


Unified Communications and solutions such as Contact Centre as a Service (CCaaS) are breaking down traditional silos and are empowering teams with better communication and collaboration. As the capabilities of these online collaboration services and technologies are improving rapidly in the dynamic and competitive market, organizations must strategize to take full advantage of them. 

Communication and collaboration services

However, choosing the right technology partner with the right communication & collaboration services can be a daunting process. Moreover, for the technology vendors, gauging the scope for growth in the market, understanding trends, and emerging opportunities is very critical to take a guided step in the right direction. That is why a global advisory and consulting company like Quadrant Knowledge Solutions is a one-stop solution for the end users as well as the technology vendors. Qualitative and Quantitative market insights backed by strategic research give you all the essential knowledge you need about the communication and collaboration solutions to understand the technology as well as the market. Our custom research along with the SPARK matrix, subscription services, and analyst briefing sessions are carefully designed to cater to your specific business needs. 

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SPARK Matrix

Strategic Performance Assessment and Ranking

Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of the market positioning of the key market participants. SPARK Matrix representation provides a visual representation of market participants and provides strategic insights on how each supplier ranks related to their competitors, with respect to various performance parameters based on the category of technology excellence and customer impact.
SPARK Matrix