8×8 Inc recently announced the launch of its 8×8 Customer Labs open beta program. The program is said to be an effective and result delivering way for engaging end users in discussing product direction, delivering feedback, estimating the usefulness of the new product features, and product administration at the pre-launch stages. Early access would be […]

NICE, a market pioneer in agent-based and AI-powered self-service CX software, has announced the integration of CXone Expert with the OpenAI generative modeling used in ChatGPT. NICE is combining the strength of CXone Expert and ChatGPT technology to ensure consumers are instantly directed to the right answers without the need for redirects or callbacks while […]

Businesses need to procure goods and services for their operations. The purchasing spend, a major component of businesses’ expenses, can exceed 50 percent of a firm’s revenues in many cases. Therefore, finding ways to reduce the procurement costs is critically important for firms to improve their profitability and shareholder wealth. And this spurs them to […]

Supply Chain Management has gained great momentum in the last two years. Organizations have defined it as the administration of the pipeline of goods and services that allows for transforming raw materials into finished goods. With the advent of the pandemic, the world was trusted into a new generation of supply chain management that re-defined […]

Recently, BOC Group has updated its product – ADONIS’s features to provide more versatility in the collaboration offerings. This newest product release is changing users’ interactive experiences to effectively allow organizational teams to exchange knowledge, engage actively, and transform together. The latest updates of ADONIS 15.0 – a business process modelling tool will help process […]

Washington D.C. – The implementation of security orchestration, automation, and response (SOAR) technology in federal agencies has been mandated as a measure to secure systems and limit the risk of security incidents. The measure has been notified in the new cybersecurity strategy for federal agencies by Cybersecurity & Infrastructure Security Agency (CISA) and the Biden […]

Nulogy, provider of Multi-Enterprise Supply Chain Business Network Platform that optimizes contract manufacturing and co-packing operations, today announced, an extension of its relationship with CEVA logistics. The announcement is to strengthen the relationship between the two companies where Nulogy’s flexible cloud-based software was chosen as the new platform for the co-packing of automotive spare parts […]

Mitel’s recently announced that it has entered exclusive negotiations with Atos for the acquisition of Unify, one of the group’s Unified Communications & Collaboration (UCC) and Communication & Collaboration Services (CCS) businesses of the Atos group. A global leader in business communications with headquarters in Ottawa, Canada, Mitel powers more than two billion business connections […]

A Customer Data Platform (CDP) centralizes data collection from multiple channels and sources, performs data cleansing and identity resolution, and unifies customer profiles to create a unified persistent customer profile database. CDP can integrate the customer profile database with other marketing, customer service, and customer experience management systems. CDP can also collect data from first-party, […]

Perceived as the extension of IoT, the Internet of Behavior tries to collect and analyze the data acquired from the users’ online activities. Every coin has two sides though. IoB is raising concerns from the data privacy and security perspective, which cannot and should not be ignored. That is what we are exploring in this […]