1. Artificial Intelligence technology remains the top investment priority for brands (branding): Since its introduction, AI has played a key role in helping organizations deliver a personalized customer experience as well as understand customer behavior and needs more efficiently. AI has become an indispensable part of CX owing to its capabilities, such as the ability […]

Presenter: Shruti Jadhav Webinar topic: Exclusive deep dive into SPARK matrix VoC report Date and Duration: Tuesday, November 30th, 2021, 1 hour. Exclusive Deep Dive into SPARK Matrix VoC Report Voice of the Customer (VoC) is considered an essential part of a company’s customer engagement and retention strategy. Companies build VoC campaigns that can help […]