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2022 SPARK Matrix for CX Management Services – Market Outlook, Trends, Forecasts, Competitive Analysis, SPARK Matrix

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The Quadrant Knowledge SolutionsSPARK Matrix™ provides competitive analysis & ranking of the leading CX Management Services vendors 

20 April 2022: Quadrant Knowledge Solutions announced today that it has published a SPARK Matrix analysis of the global CX Management Services market.

The Quadrant Knowledge Solutions SPARK Matrix™: CX Management Services includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading CX Management Services vendors in the form of its SPARK Matrix. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

According to Priyanka Panhale, Analyst at Quadrant Knowledge Solutions “CX management services market is expected to grow at a rapid pace due to continued investments in outsourced digital transformation projects, a growing focus on improving the global breadth of expertise; increased improvement in RPA and AI capabilities; and increased investments in offering unified platforms. The CX management services market will foresee an increased number of new service providers due to the absence of domain expertise and technological infrastructure among organizations to cope with the changing market dynamics as well as evolving customer behaviors and demands.”

Organizations are seeking agility and continuous improvement throughout their internal processes, workflows, as well as CX services. Owing to the increase in such demands, businesses are looking to outsource customer experience management (CXM) and partner with CXM service providers in order to keep up with rising customer expectations and technological advancements. For the purpose of driving enhanced customer experiences, organizations are looking at service providers that focus on having a consultative approach in curating a robust infrastructure aligned with the customer needs.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes the ranking and positioning of leading CX Management Services vendors with a global impact. The SPARK Matrix includes the analysis of vendors, including [24]7.ai, Alorica, Conduent, Datamatics, EXL, Genpact, HGS, Majorel, NTT Data, Sitel Group, Startek, Sutherland, TCS, Tech Mahindra, Teleperformance, TELUS International, transcosmsos, TTEC, VXI, Webhelp, Wipro, and WNS.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients as a strategic knowledge partner in achieving business transformation goals with Strategic Business and Growth Advisory Services. Quadrant’s research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

For more available research, visit: https://quadrant-solutions.com/market-research/

Media Contacts:

Quadrant Knowledge Solutions

Riya Mehar
rmehar@quadrant-solutions.com